Frequently Asked Questions
Everything you need to know about your smart home journey.
Does SwitchBot work with voice assistants like Alexa and Google Home?
Yes, most SwitchBot products are compatible with Alexa, Google Assistant, Siri Shortcuts, and IFTTT when used in conjunction with a SwitchBot Hub.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location but typically range from 7-15 business days.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do SwitchBot products require a subscription fee?
No, the basic functions of our devices and the SwitchBot App are free to use. Optional cloud storage for security cameras may require a separate subscription.
Is a Hub required for all SwitchBot devices?
While many devices work via Bluetooth for local control, a SwitchBot Hub is required for remote access, voice control, and integrations with third-party smart home platforms.
What kind of warranty is provided with my purchase?
All SwitchBot hardware comes with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.