Returns & Exchanges

We want you to be completely satisfied with your smart home setup, which is why we offer a 30-day money-back guarantee on all SwitchBot products. If your device doesn't fit your needs, you can return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via our official website or app with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the SwitchBot device back in its original packaging including all batteries, mounting accessories, and manuals to ensure a smooth inspection process.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package to our designated return center using a trackable shipping service to prevent any loss in transit.

• 4.
  Receive Your Refund

  Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 10 business days.